4hhbd Privacy Policy

Last updated: November 2026. Your privacy matters to us. This policy explains how 4hhbd collects, uses, and protects your personal information.

What Information We Collect

Account Information

When you register with 4hhbd, we ask for your name, email address, phone number, date of birth, and residential address. We need this to verify your identity, comply with local gaming regulations in Bangladesh, and send you important account updates. During KYC (Know Your Customer) verification before your first withdrawal, we also collect copies of your National ID Card, passport, or driving licence.

Payment Information

To process deposits and withdrawals, we collect details about your chosen payment method: bKash account number, Nagad wallet ID, Rocket mobile number, bank account details, or Upay identifier. We never store your full payment credentials; instead, we use encrypted tokens and partner with trusted payment processors. Your transaction history—amounts, dates, and payment method type—is recorded for your account records and regulatory compliance.

Gameplay and Account Activity

We track your gameplay patterns, game selections, bet amounts, wins, losses, and time spent on each game. This data helps us personalize your experience, detect problem gambling behavior, and offer bonuses suited to your preferences. Your login history, device type, IP address, and browser information are also recorded for security purposes and fraud prevention.

Communication Data

If you contact our 24/7 Live Chat support at [email protected], we keep records of your messages, support tickets, and any attachments you send. These records help us resolve issues faster and improve our customer service. We may also collect feedback from surveys or promotional interactions.

Device and Technical Data

When you access 4hhbd via web or mobile app, we collect your device type, operating system version (Android 8.0 or higher), IP address, and interaction logs. This information improves app performance, ensures compatibility, and detects unauthorized access attempts.

How We Use Your Data

Account Management and Verification

Your personal information enables us to create and maintain your account, verify your identity during KYC (completed within 12 hours usually), and process your deposits and withdrawals. 4hhbd uses your data to ensure you meet the 18+ age requirement and to comply with local gambling regulations in Bangladesh.

Payment Processing

We share payment details with our trusted processors—bKash, Nagad, Rocket, Bank Transfer partners, and Upay—solely to complete your transactions. Your minimum deposit is ৳450, and minimum withdrawal is ৳400. Daily withdrawal limit is ৳25,000. Deposits typically arrive in 6 minutes; withdrawals process within 32 minutes on average.

Bonus and Promotion Management

4hhbd tracks your deposit history to calculate and apply your welcome bonus (230% up to ৳26,000), reload bonuses (21%), daily cashback (1.5%), and referral rewards (৳150 per referral). We monitor your wagering progress to ensure you meet the 13x requirement before withdrawing bonus funds.

VIP Tier Progression

Your monthly turnover determines your VIP level. We track this to unlock higher cashback rates (up to 2.4%), birthday bonuses (up to ৳8,500 at VIP 4), increased daily withdrawal limits (up to ৳160,000), and access to a personal account manager at VIP 4.

Responsible Gaming and Safety

4hhbd analyzes your gameplay frequency, bet patterns, and session duration to identify signs of problem gambling. If we detect concerning behavior, we may suggest deposit limits, self-exclusion, or cooling-off periods. Your data helps us uphold our "Play Responsibly" commitment and comply with Bangladesh gaming guidelines.

Fraud and Security

We use your technical data, location, device fingerprints, and transaction patterns to detect suspicious activity, unauthorized logins, and potential money laundering. This protects both your account and the 4hhbd platform.

Service Improvement

Aggregated, anonymized data informs our product development. We analyze which games are popular, which payment methods work best, and where the app crashes. This helps us optimize 4hhbd's performance and user experience without identifying individuals.

When We Share Your Information

Payment Partners

We share only the minimum payment details needed with bKash, Nagad, Rocket, and Upay to process your transactions. These partners have their own privacy policies and follow strict data protection standards.

Game Providers

Our game providers—CQ9, Playtech, Evolution, FA Chai, JDB, Spribe, and Habanero—receive your gaming activity (bet history, RTP percentages, wins) to deliver the games and calculate payouts accurately. They do not receive your payment or contact information.

Regulatory and Legal Authorities

If Bangladesh authorities request information as part of a legal investigation or gaming regulation check, 4hhbd may disclose data to comply with law. We also share data if required by court order or to prevent fraud or harm.

Service Providers

We work with hosting providers, email services, and analytics platforms that process data on our behalf. All are bound by strict confidentiality agreements and prohibited from using your data for their own purposes.

No Sale to Third Parties

4hhbd does not sell your personal information to marketers, data brokers, or unrelated companies. Your privacy is not a commodity.

How We Protect Your Data

Encryption and SSL

All data transmitted between your device and 4hhbd servers is encrypted using industry-standard SSL (Secure Socket Layer) technology. Your browser will show a padlock icon when connected securely. Payment data undergoes additional tokenization—we never store full card or wallet numbers on our servers.

Secure Data Centers

Your account information is stored on protected servers with restricted physical access, firewalls, and intrusion detection systems. Backups are encrypted and stored separately.

Access Controls

Only authorized 4hhbd staff members—customer support, fraud prevention, and technical teams—can access your data, and only when necessary. Each team member signs confidentiality agreements and undergoes security training.

Account Security

We recommend using a strong, unique password and enabling two-factor authentication if available. Never share your login credentials or one-time codes with anyone, including 4hhbd staff. Our support team will never ask for your password.

Limitations

No security system is 100% foolproof. While 4hhbd invests heavily in protection, we cannot guarantee absolute security. Malware on your personal device or phishing attacks targeting you directly fall outside our control.

How Long We Keep Your Data

Active Account Data

As long as your 4hhbd account remains active, we retain all your personal, payment, and gameplay information. This enables continuous access and account management.

After Account Closure

If you close your account, we keep your data for 7 years to comply with Bangladesh financial regulations, tax requirements, and anti-money-laundering laws. During this period, we do not use the data to contact you or display ads unless you request reactivation.

Payment Records

Transaction histories are retained for the same 7-year period for regulatory and dispute-resolution purposes. You can request a copy of your transaction record at any time by contacting [email protected].

Temporary Data

Session cookies and tracking data typically expire within 30 days unless you choose otherwise. Marketing emails are deleted after 2 years if you unsubscribe.

Right to Deletion

Subject to legal and regulatory exceptions, you can request deletion of your data after the retention period ends. Contact our support team to initiate this process.

Your Rights and Choices

Access Your Data

You have the right to request a copy of all personal information 4hhbd holds about you. Email [email protected] with "Data Access Request" in the subject line. We will provide your information in a readable format within 14 days.

Correct Inaccurate Data

If your name, address, email, or other details are incorrect, log in to your account and update them directly. For documents submitted during KYC, contact support to request corrections.

Withdraw Consent

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or updating your notification preferences in your account settings. Withdrawing consent does not affect the lawfulness of processing done before withdrawal.

Restrict Processing

You can request that 4hhbd limit how your data is used, except where processing is required for account security, payment processing, or legal compliance. Contact [email protected] to discuss restrictions.

Data Portability

You can request your data in a portable, machine-readable format (such as CSV) for transfer to another service. We will facilitate this within 30 days where technically feasible.

Opt-Out of Targeted Features

You can disable personalized game recommendations, deposit limit warnings, and VIP upgrade notifications in your account settings. Note that some communications (security alerts, bonus terms, legal notices) cannot be disabled for compliance reasons.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that remember your preferences, login status, and browsing behavior on 4hhbd. They enable features like "Stay Logged In" and help us analyze traffic patterns. The app version of 4hhbd (version 2.1.8, 41 MB, requires Android 8.0+) uses similar local storage instead of cookies.

Types of Cookies We Use

Essential cookies (session, security) allow you to log in, stay logged in, and protect your account. Analytics cookies track which games you play and which pages you visit so we can improve 4hhbd. Preference cookies remember your language and theme choice. Marketing cookies (if enabled) track your activity across our site to show relevant promotions.

Your Cookie Choices

You can disable most cookies via your browser settings, but disabling essential cookies will prevent you from logging in. The 4hhbd mobile app (available for free download) has its own privacy controls in the settings menu. We honor "Do Not Track" signals where technically possible.

Third-Party Cookies

Our analytics provider may set cookies to measure traffic. Payment processors (bKash, Nagad, Rocket, Upay) may set cookies during checkout. These third parties have their own privacy policies; we recommend reviewing them.

Get in Touch

Policy Updates

4hhbd may update this Privacy Policy to reflect legal changes, new features, or improved practices. We will notify you via email of any material changes at least 30 days before they take effect. Continued use of 4hhbd after updates constitutes your acceptance of the revised policy.